Returns & Exchanges

At ITO EN, we strive to ensure the highest quality for our premium teas and beverages; however, due to the perishable nature of our products, we can only accept returns on damaged or incorrect items within 30 days of purchase.

1

Check Eligibility

Ensure your items are unopened, in their original packaging, and were purchased directly from the ITO EN website within the last 30 days.

2

Contact Support

Email our customer service team with your order number and a brief explanation (including photos for damaged goods) to receive a Return Authorization.

3

Pack and Ship

Securely pack the authorized items and send them back to our distribution center using the shipping label provided by our support team.

4

Receive Refund

Once our warehouse inspects the returned items, we will process a refund to your original payment method within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing